Terms and Conditions

Drumlindigital.co.uk website terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Drumlin Digital’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Drumlin Digital’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 483 Green Lanes, London, N13 4BS.based at The Cottage, Goose Green, Lyndhurst, Hampshire, SO43 7H. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Google Analytics.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

WordPress Care Packages

  1. The WordPress Care packages are NOT an insurance policy
  2. These packages include measures designed to increase your security, it is not a guarantee that your website will never be hacked
  3. They do not include repair of a hacked site or removal of malware. Cleaning a hacked site would incur an additional charge of £320 for removal, with one year’s premium security protection included (GoDaddy hosting only).
  4. This is not an on-call service. All changes and updates will be made as promptly as possible, but there will be periods of non-availability.
  5. All WordPress Care packages include a monthly email report of work completed during the previous month.
  6. There is no contract time period for monthly packages – you can stop at any time.
  7. To qualify for the ‘pay annually’ discount, payment must be made in full at start of contract.
  8. For Care packages 2 and 3, content updates are limited to 1 and 2 per month respectively. For ‘pay annually’ customers, these can be spread throughout the year – ie 12 or 24 updates carried out within the 12 month period.
  9. ‘Content changes’ are amendments or additions to text, images, adding already-produced video, creating new page or blog post (within existing format). 
  10. Further updates to your website – new features, functions or changes to the design and structure etc – are not covered by the care packages but we are happy to provide a quote to carry out the work.

Website, audio-video and apps – terms of service

What Do Both Parties Agree To Do?
As our customer, you have the power and ability to enter into a contract on behalf of your company or organisation. You agree to provide us with everything that we’ll need to complete the project – including text, images and other information – as and when we need it and in the format we ask for. You agree to review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, and you’ll also be bound by any dates that we set together.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this, we’ll also maintain the confidentiality of any information that you give us.

Website Production
We create websites predominantly using WordPress, HTML and CSS to set the look-and-feel, layout and functionality of your website. We use flexible layouts that adapt to the capabilities of many devices and screen sizes so we won’t waste time mocking up every template as a static visual but we may use static visuals to indicate a look-and-feel direction (colour, texture and typography) as a ‘design atmosphere’ which we will use for illustrative purposes in order for you to provide feedback.

You’ll have opportunities to review our work on a development server and provide feedback as we go through the design and build process. We use pre-built themes governing the layout of the content held in your WordPress database. While many of the aspects of the theme design can be customised to your requirements, some are integral to the structure of the theme and cannot be changed. We will advise what can and cannot be changed during the ongoing feedback while we are building your site.

A contract includes one main design plus the opportunity for you to make up to two rounds of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at our standard design rates.

If the project includes HTML markup and CSS templates, we’ll develop these using valid HTML and CSS code. The landscape of web browsers and devices changes regularly and our approach is to look forward, not back. With that in mind, we will test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most from them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their software.

We do not cater for people using Microsoft Internet Explorer 6 and cannot predict the behaviour of that browser.

We will also test that these templates perform well on Apple’s iPad. We will not test old or abandoned browsers, for example Microsoft Internet Explorer 6 or 5.5 for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified. If you need us to consider these older browsers, we will charge you at our standard old browser rate for any necessary additional design work, development and testing.

Text Content
We’re not responsible for writing or inputting any text copy unless we specified it in the original estimate. We’ll be happy to help though, and in addition to the estimate we will charge you at our standard copywriting or content input rate.

Domain Names
You retain full control, ownership of, and responsibility for, your domain name/s. We will have access to the domain name and DNS panel purely to build and administer your website.

Cancellation
If at any stage, you’re really not happy with the direction our work is taking, or for any other reason, you wish to cancel the project, you’ll pay us in full for everything we’ve produced and expenses incurred until that point and cancel this contract.

Copyright
You must guarantee that all elements of text, images or other artwork you provide to us to use in your website are either owned by you, or that you’ve permission to use them. When your final payment has cleared, you’ll own the visual elements that we create for this project. We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. We own the markup, CSS and other code and we license it to you for use on only this project.

Promotion
We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites or other publications. With your permission, we would also add a footer link to our website on yours.

Photographs
You will supply us any photographs in digital format. If you choose to buy stock photographs we can suggest vendors of stock photography. Any time we spend searching for appropriate photographs will be charged at our standard discovery rate.

Disclaimer
We’ll carry out our work in accordance with good industry practice. Our liability will be limited to replacement of any defective works. We can’t guarantee that the functions contained in any web page templates, software or in a completed website will always be error-free. We are not liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. It is understood that you are legally responsible for all project and website content (including, but not limited to, text and images).


Privacy
We may require your usernames and passwords to access to certain internet accounts to allow us to build and add functionality to your site. We will hold your data securely. We do not sell, rent or exchange your personal information with any third party for commercial reasons beyond those necessary for the essential functioning of your website. We recommend that you change your password as a standard practise when we have advised your that we have finished working with an account.

Changes and Revisions
We know from plenty of experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind.

The estimate/quotation prices are based on the amount of work we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem. However, you will be charged accordingly and these additional costs will need to be agreed to before the extra work commences.

This additional work will affect deadlines and they will be moved accordingly. We’ll be up front about all of this if and when it happens to make sure we’re all on the same page before proceeding. We may also ask you to put requests in writing so we can keep track of changes.
If the nature or functions of the project change significantly throughout the process, we reserve the right to deem the current project cancelled. At this point you will pay us in full for all the work we have done and may commission us to complete the new project based on the new requirements. This will require a new quote and contract.

Technical Support
You may already have professional website hosting, you might even manage that hosting in-house; if that’s the case, great. If you don’t manage your own website hosting, or your current hosting environment does not support the solution we are providing, we can set up an account for you at one of our preferred, third-party hosting providers. We will charge you a one-off fee for installing your site on this server, plus any statistics software such as Google Analytics, then the updates to, and management of that server, plus any support issues will be up to you. We are not a website hosting company and so do not offer or include technical support for website hosting, email or other services relating to website hosting.

Payments
We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly.

NB: If you are unable to supply all of the right content at this stage, it does not mean we have not done our job. Once the site has been tested and is ready to go live, either with your content or placeholder images and dummy text, we will issue the final invoice. Once the final invoice is paid we will hand over the keys and show you how to put your own content in once it’s ready. If the final invoice is not paid within the credit terms we have given you, we are under no obligation to keep the site on our testing server or continue with the project in anyway.

If any provision of a contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

You can’t transfer a contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of a contract becomes invalid or unenforceable, the remaining parts of it remain in place.