Privacy Policy

Privacy Policy

This privacy policy sets out how Drumlin Digital uses and protects any information that you give Drumlin Digital when you use this website.

Drumlin Digital is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Drumlin Digital may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 March 2018.
What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at Drumlin Digital, The Cottage, Goose Green, Lyndhurst, Hampshire SO43 7DH

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

WordPress Care Packages

  1. The WordPress Care packages are NOT an insurance policy
  2. These packages include measures designed to increase your security, it is not a guarantee that your website will never be hacked
  3. They do not include repair of a hacked site or removal of malware. Cleaning a hacked site would incur an additional charge of £320 for removal, with one year’s premium security protection included (GoDaddy hosting only).
  4. This is not an on-call service. All changes and updates will be made as promptly as possible, but there will be periods of non-availability.
  5. All WordPress Care packages include a monthly email report of work completed during the previous month.
  6. There is no contract time period for monthly packages – you can stop at any time.
  7. To qualify for the ‘pay annually’ discount, payment must be made in full at start of contract.
  8. For Care packages 2 and 3, content updates are limited to 1 and 2 per month respectively. For ‘pay annually’ customers, these can be spread throughout the year – ie 12 or 24 updates carried out within the 12 month period.
  9. ‘Content changes’ are amendments or additions to text, images, adding already-produced video, creating new page or blog post (within existing format). 
  10. Further updates to your website – new features, functions or changes to the design and structure etc – are not covered by the care packages but we are happy to provide a quote to carry out the work.

Website, audio-video and apps – terms of service

What Do Both Parties Agree To Do?
As our customer, you have the power and ability to enter into a contract on behalf of your company or organisation. You agree to provide us with everything that we’ll need to complete the project – including text, images and other information – as and when we need it and in the format we ask for. You agree to review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, and you’ll also be bound by any dates that we set together.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this, we’ll also maintain the confidentiality of any information that you give us.

Website Production
We create websites predominantly using WordPress, HTML and CSS to set the look-and-feel, layout and functionality of your website. We use flexible layouts that adapt to the capabilities of many devices and screen sizes so we won’t waste time mocking up every template as a static visual but we may use static visuals to indicate a look-and-feel direction (colour, texture and typography) as a ‘design atmosphere’ which we will use for illustrative purposes in order for you to provide feedback.

You’ll have opportunities to review our work on a development server and provide feedback as we go through the design and build process. We use pre-built themes governing the layout of the content held in your WordPress database. While many of the aspects of the theme design can be customised to your requirements, some are integral to the structure of the theme and cannot be changed. We will advise what can and cannot be changed during the ongoing feedback while we are building your site.

A contract includes one main design plus the opportunity for you to make up to two rounds of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at our standard design rates.

If the project includes HTML markup and CSS templates, we’ll develop these using valid HTML and CSS code. The landscape of web browsers and devices changes regularly and our approach is to look forward, not back. With that in mind, we will test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most from them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their software.

We do not cater for people using Microsoft Internet Explorer 6 and cannot predict the behaviour of that browser.

We will also test that these templates perform well on Apple’s iPad. We will not test old or abandoned browsers, for example Microsoft Internet Explorer 6 or 5.5 for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified. If you need us to consider these older browsers, we will charge you at our standard old browser rate for any necessary additional design work, development and testing.

Text Content
We’re not responsible for writing or inputting any text copy unless we specified it in the original estimate. We’ll be happy to help though, and in addition to the estimate we will charge you at our standard copywriting or content input rate.

Domain Names
You retain full control, ownership of, and responsibility for, your domain name/s. We will have access to the domain name and DNS panel purely to build and administer your website.

If at any stage, you’re really not happy with the direction our work is taking, or for any other reason, you wish to cancel the project, you’ll pay us in full for everything we’ve produced and expenses incurred until that point and cancel this contract.

You must guarantee that all elements of text, images or other artwork you provide to us to use in your website are either owned by you, or that you’ve permission to use them. When your final payment has cleared, you’ll own the visual elements that we create for this project. We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. We own the markup, CSS and other code and we license it to you for use on only this project.

We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites or other publications. With your permission, we would also add a footer link to our website on yours.

You will supply us any photographs in digital format. If you choose to buy stock photographs we can suggest vendors of stock photography. Any time we spend searching for appropriate photographs will be charged at our standard discovery rate.

We’ll carry out our work in accordance with good industry practice. Our liability will be limited to replacement of any defective works. We can’t guarantee that the functions contained in any web page templates, software or in a completed website will always be error-free. We are not liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. It is understood that you are legally responsible for all project and website content (including, but not limited to, text and images).

We may require your usernames and passwords to access to certain internet accounts to allow us to build and add functionality to your site. We will hold your data securely. We do not sell, rent or exchange your personal information with any third party for commercial reasons beyond those necessary for the essential functioning of your website. We recommend that you change your password as a standard practise when we have advised your that we have finished working with an account.

Changes and Revisions
We know from plenty of experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind.

The estimate/quotation prices are based on the amount of work we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem. However, you will be charged accordingly and these additional costs will need to be agreed to before the extra work commences.

This additional work will affect deadlines and they will be moved accordingly. We’ll be up front about all of this if and when it happens to make sure we’re all on the same page before proceeding. We may also ask you to put requests in writing so we can keep track of changes.
If the nature or functions of the project change significantly throughout the process, we reserve the right to deem the current project cancelled. At this point you will pay us in full for all the work we have done and may commission us to complete the new project based on the new requirements. This will require a new quote and contract.

Technical Support
You may already have professional website hosting, you might even manage that hosting in-house; if that’s the case, great. If you don’t manage your own website hosting, or your current hosting environment does not support the solution we are providing, we can set up an account for you at one of our preferred, third-party hosting providers. We will charge you a one-off fee for installing your site on this server, plus any statistics software such as Google Analytics, then the updates to, and management of that server, plus any support issues will be up to you. We are not a website hosting company and so do not offer or include technical support for website hosting, email or other services relating to website hosting.

We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly.

NB: If you are unable to supply all of the right content at this stage, it does not mean we have not done our job. Once the site has been tested and is ready to go live, either with your content or placeholder images and dummy text, we will issue the final invoice. Once the final invoice is paid we will hand over the keys and show you how to put your own content in once it’s ready. If the final invoice is not paid within the credit terms we have given you, we are under no obligation to keep the site on our testing server or continue with the project in anyway.

If any provision of a contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

You can’t transfer a contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of a contract becomes invalid or unenforceable, the remaining parts of it remain in place.